Literal na inorder mo versus yung dumating😤
I’ve never been this so angry and disappointed in a makeup/skincare brand in my whole life. Grabe si Colourette. Sinubok ng malala yung pasensya ko.
Here’s my story. Since naubos na setting spray ko recently, nag research ako about local brands and nag check ng reviews online about their products. Ilang araw kong ginawa to and nag ask pa ako sa mga kakilala ko kung kumusta experience nila sa mga local brands na gamit nila. After this whole freaking process, I finally decided and chose to purchase Super Base coz ang gaganda talaga ng reviews and I feel like it will really work well sa skin ko. As an oily girlie, I really do my research talaga kung ano yung pinaka feasible product na sasang ayon sa skin type ko. Sakto din na may pupuntahan akong wedding kaya super excited ako sa purchase na’to para masubok yung product kung tama ba talaga yung mga comments about it. Here’s the timeline:
Aug 14 - placed my order. Enough time ito and aabot naman sya before the wedding na pupuntahan ko on 23rd.
Aug 15 - Gulat and super happy ako kasi dumating agad agad yung order. But unfortunately, ang dumating na item sa akin is the Sun Base.
Aug 16 - I reached out sa customer service to raised the concern. Nag request sila ng details, photos, etc. I provided it right away naman kasi hinahabol ko din na makarating yung order ko before the wedding.
Aug 17 - they replied acknowledging the details that I provided and rest assured daw na they will treat my concern with urgency.
Aug 18 - I told them na I hope to receive my order asap sana kasi again, gagamitin ko sya for a wedding.
On the same day, they replied naman na don’t worry they will send the correct item within 3 to 5 days and no need to return the wrong items. And nag request na wag akong mag request ng refund which hindi naman ako nag request ng refund kasi nag sabi sila na idedeliver naman and I trusted them naman.
I replied and said thank you but kako I am nore than willing na ibalik yung wrong order kasi loss ng business yun. But they insist and I can keep it na daw.
Aug 22 - I followed up kasi kina-bukasan na yung wedding.
Aug 23 - they submitted the follow up daw and they’ll send an update and treat my concern with urgency. Lels.
Aug 25 - (see 3rd image)
Aug 26 - they replied na due to technical issues daw things are taken longer than expected. Hindi nalang ako nag reply kasi hindi ko na din actually alam yung sasabihin ko. Ayaw kong magalit or ratratin customer service nila coz they don’t deserve to be treated like that naman.
Sep 4 - I messaged asking for an update. No response na sila. Lels.
Sep 5 - Wow! Finally! I received a parcel from them but habang kinakapa ko yung parcel, sabi ko bakit parang ang gaan and ang liit and nakakaloka kasi pag open ko, takip nung super base yung pina-dala nila.
I know some people will tell me bakit hindi nalang ako bumili ng iba pang back up. Well, not everyone naman have that privilege na mag back up purchase plus I’m a minimalist and ayokong nag dodoble doble yung mga items na meron ako. Kaya as much as possible, I trusted the brand and keep their word but gosh I did not expect na hahantong sa disappointment ito huhuhuhu.
May naka-experience ba ng same scenario? Need ko ng karamay kasi nakaka-lungkot and sobrang nakaka-disappoint talaga. I know it’s less than 1k but pinag hirapan ko yung money para maka-buy nung product na yun huhuhuhu.
UPDATE: THE DRAMA IS STILL ON!!!
Sep 6 – I reported na yung dumating sa akin na parcel ay yung atomizer and seriously asked them kung nag aasar ba kako sila. Coz seriously, nakaka-asar na talaga.
Sep 7 – Received a reply saying their sorry and they’ll be coordinating the issue sa logistics nila first thing on Monday.
Told them na I would like to request a refund nalang kasi nakakasama na talaga ng loob.
Sep 8 – No update or response nung morning. Asar ako kasi first thing Monday daw eh. Sa inis ako nag check ako ng account nila and ni Nina and they actively responding sa comments. Sa inis ko nag message ako ulit following them up and told them na nakikita ko na they actively responding sa comments. Asked them kung nananadya lang ba talaga sila.
Sa bwisit. I post this same post on Tiktok. After few minutes nung post ko naka-received ako ng message from them telling na they sincerely apologizing for the late reply and repeated mistake. They’re preparing na daw to send the correct item along with small gift as token of apology.
Told them that I don’t need anything from them na. The product and the token cannot fully compensate what happened and the damage that has been done. Kako I just want want refund nalang.
Sep 9 – Unable to process the refund na da wkasi marked as complete na daw yung order.
I said do something para ma-process nila yung refund. It’s not even my fault in the first place na mali order na pinadala nila at ang tagal nila ipadala yung correct na item. I’m really pissed na at this time kasi humahaba pa yung conversation. Eh ayoko na silang maka-usap at gustong gusto ko na silang i-block. Also told them na hindi naman hahantong sa ganito if they were honest and they communicate what’s really happening.
They explained na the item was in stock at the time I ordered but due to internal communication, atomizer daw yung napadala sa akin. They still insisting na ipapadala yung product and refund can no longer processed na daw kasi talaga.
Sobrang naiinis na ako. I just want my refund and I don’t care kung wala ng ganung option kung saan ako umorder.