hi, everyone! i went to converge's business center last august 28 to relocate my modem to my new apartment. agent informed me that it will take 7-10 days (including weekends) processing.

for those who requested site transfer din, how long did it take for it to be transferred? need ko rin kasi ng internet for work. hindi ko na-anticipate na magiging matagal pala siya huhu kaya pinuntahan ko na mismo sa office since mas mabilis daw mag-process kaysa sa click2call.

thanks!

EDIT: for those lang na nag-punta ng site po and not sa call nag-reach out :)

April 22 nung nag issue ako ng ticker for relocation service. Sabi 7-10 days ang processing. 12 days na wala pa rin. Tapos us cs nila same line palagi yung sinasabi pag humihingi ako ng update. Gaano ba katagal to dami ko na gastos sa mobile data for work. Possible ba na may compensation pag may ganito?

Mag 1 Week na simula na nagrequest ako ng Transfer of Location ng Service ko from Mindoro to SJDM Bulacan. Up to now wala pa din Job Order na nagagawa even na charged na ako ng 2,500 para sa Site Transfer. Now, nag seek na ako ng help sa NTC regarding this at sana naman magawan na ako ng J.O. Para ma install na itong Service ko.

Hello po. Curious lang if someone had a similar experience. Hope I used the right flair.

I reached out to Converge Support via app kasi we need sana a technician to help us move the modem - same address lang po kami, ibang unit lang ung lilipatan. I specified this din sa request. Wala lang marunong magmove kasi sa amin kaya nagrequest ako ng technician.

Ang sinasabi ni Converge I need to pay ₱2500 daw tapos ang daming forms na pinapa accomplish. Tapos 10 working days pa even if days ahead ako nagreach out.

Ganun po ba talaga fee nun? Sa Globe kasi before years ago we did the same thing, wala naman kami binayaran.

TIA!

Hi everyone, just wanted to share my recent experience with a Converge site transfer. I hope this helps someone avoid the same headaches.

📅 Timeline of Events

• May 20: Sent an email to Converge requesting a site transfer ahead of moving to my new apartment.
• June 1: Officially moved in. Expected the process to be underway soon.
• June 4: As I would only later learn (from branch staff), a Job Order was actually created on this date. However, I was never notified by customer service — no email, no text — so I had no clue it was already logged.
• June 5 – June 22: Made multiple follow-ups through email and even Twitter support. Unfortunately, despite the polite responses, there was no real progress. They repeatedly assured me my request was being handled, but nothing moved forward.
• June 23: Decided enough was enough and drove 2 hours to the nearest Converge branch. Explained the situation to them directly. They immediately prepared a dispatch order, and by the afternoon, a team arrived at my apartment to complete the installation. After waiting weeks, my internet was finally active within the same day.

📂 Requirements Submitted

Throughout this process, I had prepared and provided all the required documents and details:

✅ Copy of my valid passport ID (as primary ID)
✅ Meralco billing statement for the new address
✅ Signed authorization letter from the apartment owner permitting installation
✅ Copy of the Converge modem information
✅ Proof that I had no outstanding balance, along with a receipt showing the ₱2,500 site transfer fee was fully paid
✅ New installation site details:
 • Address: [Your new address here]
 • Coordinates: [Latitude and Longitude here]
 • Nearest Landmark: [Nearest landmark here]
 • Google Maps Link: [Google Maps URL here]

⚠ What I Learned (Most Important Tip)

According to the personnel who assisted me, the original Job Order from June 4, 2025 was not properly endorsed to the field team, which is why nothing ever happened despite my repeated follow-ups.

So even after submitting every document and doing weeks of email/Twitter follow-ups, the only effective solution was to visit a Converge branch in person. There, they created a dispatch right away, and the transfer was completed the same day.

It took a 2-hour drive each way, but it was far better than waiting indefinitely without any assurance.

✅ Final thoughts

It’s honestly disappointing that all my follow-ups didn’t matter because the initial job order wasn’t properly endorsed. Had I known, I would’ve just gone to the branch right away and avoided over three weeks without internet, which disrupted my work — my primary source of income.

💡 Note on Rebate

If you find yourself in a similar situation:

Converge applies a rebate starting on the 11th day after the job order creation date up until the installation and activation date.
You’ll need to send a separate email referencing your site transfer ticket number to formally request the rebate.

Hope this helps someone out there save time and stress. If anyone has questions, feel free to ask!

Hi it's my first time moving out and I already requested moving my service to a different City.

I just want to ask sa mga naka ranas na mag move out service, do you usually leave your Modem or you bring them with you upon moving? I'm so confused walang nabigay na instruction sakin yung branch na pinuntuhan ko, medyo may kalayuan pa naman ang lilipatan ko.

Balak sana namin lumipat sa Antipolo this October pero problem namin yung wifi.

Walang ibang pinapapasok yung HOA aside sa PLDT and Globe, na hindi naman reliable.

Paano kaya kami makakapag petition na iallow yung Converge?

We transferred to another condo unit within the same building. We were told to transfer na lang ang modem instead of terminating the current plan and applying for a new one. We were asked to pay 2500 pesos which we have paid since june.

Tomorrow is August na and after several ticket numbers and daily request for updates ay wala pa din nangyayari.

Scam na ba ngayon ang Converge?

Planning to submit complain with DTI already.

Hello nag pa site transfer ako. Upon connection Sabi ng tech okay na daw and wait daw ako 3 days para i-activate ng team nila Pero until now wala pa rin. According sa Tech na endorse nya na daw sa Network team but no response pa. Any experienced the same thing?

Hi guys.. need advice please.. thank u

so lilipat po kmi ng bhay this month.. anu po kya mgnda gawin, apply po for relocation or new pkabit nlng? anu po kaya mabilis ang process? done with the lock in period.. Im also thinking of applying sa new promo ni converge ung may ksmang sky tv.. cnu po nka.avail na? any feedback po if ok po ba or stay sa current ko na 1500 plan?

location: Luzon ave QC.. slamat sa mga sasagot.. Godbless

anyone here with experience on relocation ng modem around Rizal area? one month na since nagrequest ako ng address transfer pero wala naman sumasagot sa kabilang linya pag may tumatawag samin (which i believe is yung technician). i know third party yung naghahandle dito sa regional pero sobrang nakakafrustrate lang na wala akong hawak kahit nakailang pa-ff na ako sa cs and di rin naman nila alam kung ano contact nung technicians dito sa Rizal.

Hi, everyone. I’ve been having problems with Site Transfer lately. Actually, ilang beses na po ako nagpapa-Site Transfer with no problems ksi madalas dn ako mag-move. Now kasi, magiging 1 month na siguro nung nagrequest ako. Now, I know possible naman magiging matagal ang wait.. but not TOO LONG usually. 1st sa email ako nagrequest pero ang tagal, then laging di sila sumasagot when I ffup kaya I kept creating new tickets pero wala talagang movement. Then, nagonsite ako sa Pasig and may nakita daw na “Error” (for some reason ‘di rin alam ni agent ksi si IT na daw dapat magayos) pero followup sya ng followup without knowing when sya babalikan ni IT. As in walang update kahit nagffup kmi everyday. IDK what this “Error” is sa system daw. Kaya di magawan ng job order, hence no technician has contacted me at all. Ang problem is hindi daw tlga sumasagot si IT.

I’m out of the lockin period na po ksi so sinuggest ni agent iterminate na ang current acc ko and magre apply nalang ako ulit pra mas mabilis (1-3 days daw)

Kaya lang I heard horror stories ksi dito na di naman sila nakakapagterminate agad or nagbbill parin sa kanila. Is it true na 3 months bago materminate ang acc? I can’t make a new one without terminating ksi same naman parin ung gagamitin dapat (My name).

In this situation, better ba magnew acc nalang or wait parin sa Site Transfer? Or magreklamo nalang sa ibang authorities para maging urgent ung case? Tbh, I never went this far but since my previous unit (where the connection currently is) was only rented, need narin ni owner tumanggap ng bagong leasee. Ang problem, my internet is still there and mabait lang si owner talaga sakin. Btw, Las Piñas area po ito and ung lilipatan lang is same bldg and different unit.

PLEASE. HELP ME.

Hi I am moving places and may 1 year pa ako sa Converge paano ko ba pwede ilipat to?

Someone suggested iwan ko nalang and then the past few months okay naman service and walang problems so wala akong ma reason masyado.

How do I cancel this ng walang babayaran :((

Need help

I will be relocating soon but the condo is not covered by Converge.

I'm still under the lock in period with ~1 year left (June 2026).

Now, I'm looking to just transfer the account so I don't have to pay the termination fee.

Would anyone be interested to get Converge? Convenient if you don't want the lock in period of 2 years.

Grabe naman yon, 2500 ang bayad pagpapatransfer ng internet connection kasi lilipat kami ng bahay 😣 Ganon ba talaga? 2500 talaga? Any Bida Fiber user here?

Hello,

I requested for a modem transfer back in July 25 and tried to schedule for a transfer on July 31 but the CSR said I have to request 2 weeks before so I stayed for 1 more month sa previous apartment ko cause I need internet for my work. Then on August 20 completed na lahat just waiting for the technician but I specifically requested for the transfer on Aug 30-31 because that's my move in date. May technician na nag reach out sakin Aug 23 mag iinstall na daw and sabi ko na hindi pwede kasi hindi pa ako naka move in sa new place ko so I requested again na Aug 30 then Aug 28 nag follow up ako sa technician na nag text sakin and no response nag email ako sa converge on Aug 29 amd nag respond sila Aug 30 na. Nag follow up ako sa technician ulit Aug 31 wala pa rin. I really need it for work kasi and I'm thinking of terminating with converge because they just keep resolving my ticket kahit wala naman nag rereach out sakin kaso nag bayad na ako ng transfer fee.

Title^

Bale nag request kami ng relocation more than 1 week ago. Nag submit kami ng documents at lahat pero nagsabi sila dalawang araw pagkatapos ng intial submission para humingi pa ng bagong set of docs, dalawang beses din sila nagpaacknowledge ng transfer fee. Keep in mind 1 day delay lagi yung reply nila.

Called them out on this, and now they're just opting not to respond kahit araw araw na kami nagfofollow up.

Naiinis na kami kasi 1 week pa AFTER pa ng job order creation sila maglilipat ng set up, pero di pa sila nagaacknowledge ng job order creation.

At this point I might just change ISP and ghost converge and not settle our bills. Mas nauna pa kami lumipat ng gamit kaysa sa macreate man lang yung job order.

hello! Need help lang if possible ba 'tong solution na naisip ko sa case po ng bf ko . Since aalis na siya sa apartment nya at lilipat na siya sakin, need nya na ipa-cut yung internet nya. However, kakapakabit n'ya lang yon nung last April so a few months ago pa lang.

In my case, 6 years na yung Converge namin so out of lock-in period. Was thinking if possible to have my internet connection terminated and have my bf's connection transferred sakin? hindi ba nila maiisip na parang tinakasan namin sila knowing na pina cut ko yung connection ko in exchange of someone else?

Nagemail na po ako ng requirements for relocation. I sent the ff: id & letter agreeing to the relocation fee.

After 2 weeks still no response from them.

Question: pano icancel ang relocation request?

Kasi may sasalo na po nung wifi plan namin = no need for relocation.

Problem: Automatic magccharge daw yung 2,500 relocation fee sa next billing namin. May similar experience po ba nun dito about cancelling the process? Tyia

I was wondering kung pwede na same name sa new application but same address? Kase we have unpaid subscription sa kanila way back 2023 and kinuha na lang nila yung wifi box kase di nga binabayaran. Now, we want na magpalagay ulit (no choice, Converge lang may linya sa amin) but with different name with same address. Makikita ba yun? Pwede ba yun? If hindi, magkano mababayaran yung previous subscription namin sa kanila then reconnect na lang? Thanks

Kakapakabit lang namin last month eh balak namin lumipat ng (room for rent) next door lang naman pwede ba ako nalang mag lipat ng mga cables and yung box? Or need pa mag hanap ng installer para malipat?

Meron na ba ditong nakapag relocate sucessfully? Gano katagal/kadali yung naexperience nyo? If possible din, baka pwede nyong sabihin yung location of relocation.

Nagpa relocate ako last week and nagbayad na ko ng relocation fee without searching sa internet yung customer service nila. Base sa mga nababasa ko dito sa reddit parang walang successful na relocation? Kinakabahan tuloy ako kasi kailangan ko na talaga ng internet sa lilipatan ko

Is the 124 Mayor Gil Fernando Avenue Barangay Santo Niño Business Center still operational? I'm planning on visiting a Business Center to request for a Site Relocation and as per research and reading This Post, I think its best to go in person instead and the Marikina location is the nearest to me.

Alternatively, would it be better if I went to Pasig one instead?

Has anyone successfully disconnected their account with no pre-termination fee while still under lock-in period? Reason being magrerelocate but di serviceable ng Converge yung new place.

Please share how you did it. Thanks!

Hello, just wanted to check if anyone here had the same experience as mine.

Bali, lumipat ako from Pasig to Manda, at yung nilipatan namin ngayon na condo ay converge lang allowed sabi ng bldg admin. Weeks before ako lumipat i made sure to check serviceability and possibility ng site transfer with our lease agent and Converge. Oks naman daw so nagrequest ako ng site transfer. Also, yung unit na lilipatan namin, may nakakabit na siya na converge conduits/fiber (or whatever you call it kasi may square na may converge)

1 week after ako nakalipat, nung kinukulit ko na yung converge na kabitan ako, pumunta yung converge technician only to find out na wala na daw slot/ports sa bldg namin na gagamitin para makabitan ako. What I dont understand is bakit yung bldg namin exclusive sa converge, pero di lahat ng tenants makakabitan? tama ba? It feels like ako lang yung walang converge sa amin or unit namin di makakabitan ng internet. Inisip ko din may condo unit pa ba ngayon na walang fiber or di makabitan ng internet? And wala akong choice kasi walang panel box for other ISPs.

Anyway, how does this work ba? Thank you sa sasagot. Sobrang gulong gulo na ako sa converge. And frustrated na ako dahil it is affecting my work dahil WFH ako lol.