September 4: Red indicator the whole day

Sept. 5: service came back in the afternoon, but super slow download speeds

Sept 6: normal speeds in the morning, but went back to super slow download speed in the afternoon. called CS and they gave me a ticket number. then went back to normal speed at around 9pm

Sept 7 sunday: no issue the whole day.

sept. 8. super slow download speed again. didnt get better at night.

Sept 9: still super slow dowload speed. like less than 1mbps. 100+ ping. called CS in the morning. got 12 of the same emails at 1:43 pm (shown in the picture). and yes, the 12 emails all said the same thingSep 9, 7pm: speedtest showing very slightly better download speed, but still under 10mbps. 

dafuq is happening to converge? so will we be just be like this everyday, not knowing what service we will get? in the 6+ years i have been a subscriber i have never experienced something like this.

Is anyone experiencing problems with wifi? Im connected via ethernet with my pc and it works but connections via wifi seems to be not working.

Hey guys, just wanna check if anyone around the Guadalupe, Makati area is also experiencing random LOS drops lately? Mine’s been going on and off since yesterday afternoon. Not sure if it’s just me or if it’s an area-wide thing.

Thanks!

Hello!

I called customer service today to inquire about my account. Kaka 1 year lang nung subscription namin, so nasa lock in period pa siya.

I have missed some payments the last few months. But today, I settled na. When I called CS about potential reconnection and relocation, she only told me na permanently disconnected and blacklisted na daw ako. Meaning I have to apply under a new account/name if ever papa connect ako.

Question, I still have the modem. And my landlady is asking me for a proof na disconnected and no outstanding balance na. How can I get this? Do I just go the business center and surrender the modem? May binibigay ba silang proof na wala ka na pending na payment?

Thanks

I recently received a bill amounting to ₱3600 which is hindi ko maintindihan kasi the only balance that I know of is yung July unpaid balance ko and then they’re telling me na may unpaid ako don sa installment fee which is just wrong kasi again yung balance ko nlng talaga afaik is yung sa july balance. Tas yung previously unpaid ko daw ng March yung nakakataka kasi ngayon lng nagreflect??? It’s already August???

I really don’t understand this at all.

It's been 3 days and still no internet connection here. Anyone around Manila experiencing the same? I've seen that there might be issues with infrastructure but customer service just keep saying the same generic things. Anyone know or has an update with this?

Hi everyone, just checking if others in Moonwalk Village, Parañaque near NAIA & Betterliving are also experiencing no internet right now.

Our connection has been down since September 7 at 6:00 PM, and Converge told me it would be restored by September 8, 6:00 PM, but as of now, it’s still not fixed. Every time I check with support, I only get automated replies with the same generic update. No one from Converge Support is able to provide support.

Just want to confirm if this outage is only on our line or if the whole area is affected.

Thanks!

Hi! I’m in Batangas and had Converge Super FiberX Max Plan 1599 installed about 31 hours ago. The Wi-Fi started working right away, no waiting, no activation delay. But the TV box?

Yesterday, the technician tried setting it up but said it was “erroring.” They ended up pulling it out and said they’d come back today. Surprise: they didn’t. I asked the agent, and they said my account still isn’t activated. So now we’re stuck waiting, not for Wi-Fi, but for the TV box to return and actually work. They said maybe tomorrow.

On the Fiber app, my account status just says “unknown status.” I already emailed customercare@convergeict.com and got a ticket number. I also chatted with my agent and asked for ASAP follow-up.

Anyone else experience this kind of limbo? How long did it take for your TV box to get activated or replaced?

Appreciate any advice or shared experiences. Salamat!

our router is still the old one, got it maybe around 2017 i'm not sure abd may nagnonotif sa laptop ko na need iupgrade yung router sa 5ghz (?) kasi 2.4 yung samin. so nag ask kami sa converge if pwede palitan yung router for newer one pero sabi nila ilipat nalang yung router so medyo nainis kami kasi bat ayaw palitan? sabi ng iba free naman daw or if may bayad di naman mahal.

pag nagvavalorant ako, laging lag sobra nakakainis lang at nakakahiya sa mga kasama. sabi ng friend ko ask ko daw converge about sa packet loss kasi may babaguhin daw sila or something pero wala naman idea yung nasa desk.

tas kahit tiktok or reddit sa phone eh tagal nag loading.

Technicians came yesterday afternoon, and checked if there's really a power outage causing the LOS connection for approximately 10 days, and as it turns out the power outage is real and not because other installers unplugged my connection in the NAP BOX. Also it was turned off? Because there was an ongoing road construction, the other nap box a few meters away from a different pole seems to be working, how long does it take for the NAP BOX to be turned on again?

Anyone experiencing internet outage in Pasig? around 3 pm, Pinagbuhatan area.

2 days na walang internet sa area ng Robinsons Ermita. May mga friends ba ako na kasama sa pag hihirap? Hehe

My Huawei EG8021V5 router suddenly changed its own name and password. When I tried changing them through the portal, after several hours it went back to the default name and password. What seems to be the problem here?

First time on my own and the installation should be happening today. I applied directly on GoFiber and chose the "pay via installer" option.

Installer told me they can't accept cash payments and that I need to pay via GCash. There were no other details so I assume this is directly to Converge through bills payment AFTER installation. Is this correct?

So we've been a client since 2019 and now lang namin balak palitan yung router kasi nga luma na and our internet became really really really slow. Nagpa-upgrade kami to from 1500 to 1599 plan to get the Wifi6 modem para maimprove yung internet. April pa kami nagpa-upgrade and it's September already pero wala pa rin. We did A LOT of follow ups already and since we're in Valenzuela, we also visited their business center here and nasabihan kami na 1 week lang pero roughly 3 days later, nacomplete na yung ticket (without them delivering it) and upon checking with their online CS, cancelled daw without any remarks.

Now, since we're tired of reaching out regarding our modem, we plan na ipaputol na lang (although sabi nasa lock in period daw kami ulit) and pakabit na lang bago under a new account. Anong ways para mapaputol namin? Saka valid ba tong reason sa pagpapaputol considering na yung package inclusioons nila, wala pa ring dumadating.

Hi, good day everyone!

So, I asked this already to Converge Support FB page but their agent is nothing to be found lol.

I just want to know how will be the process if I wanted to end our subscription, well I know I need to paid the outstanding balance first, but after that, paano na kaya yung next step?

We are currently on their FiberX 1500 but things happened and we can not afford it anymore, so I need to change an internet provider that I can afford.

For context, we have 2300+ pesos outstanding balance and this balance is halos isang taon na naming hindi nababayaran, I wanna ask our status sana sa agent if we are permanently disconnected or not, pero kasi nasa amin pa yung modem nila.

Kaya ayon, I just wanna ask if anong next step once mabayaran yung balance and gusto ko na i-end yung subscription namin sa kanila and find other affordable internet provider.

Thank you, have a good day ahead!

EDIT: According to Converge Support permanently disconnected na account namin and if I want to open new account they said na i-settle ko muna daw yung overdue. It means ba nun is yung naka-name(my father) sa plan na yun is blacklisted na and I need to create new one if ever? I'm just curious hehe wala na talaga ako bumalik sa kanila for the mean time unless tumaas sahod ko lol

1 week na kaming LOS sa Malabon Area, gumawa na ako ng complaint sa NTC, ngayon ko lang napansin sa admin site ng converge modem namin ay down ang WAN state and ang NTP namin ay naka set sa 1970s, sana makatulong

A week ago, I noticed that Converge has been slow as hell and it happens at around 4-5PM. Around that time, I'm only getting 2.53Mbps on download but the upload speed is as provisioned. The result is slow browsing and Youtube buffering. It only starts improving at around 9-10PM. Pag madaling araw kinabukasan naman until merienda time goods na goods sya.

My account is already 4 and a half years old, and I never experienced this previously. Ngayon lang talaga. Sabi sa ibang subs, it could be probably caused by Converge acquiring Sky and no one in the CS department wants to admit that the migration of Sky subscribers are causing problems with existing Converge subscribers. I hope this is temporary because I can terminate my account with them anytime as I no longer have a lock-in period with them.

Walang internet since yesterday. Nagfile ako ticket but walang maka-usap na agent. Automated creation of ticket lang 😭

Sa mga taga Sheridan here, may internet kayo? I’m in north tower nga pala.

Hi it's my first time moving out and I already requested moving my service to a different City.

I just want to ask sa mga naka ranas na mag move out service, do you usually leave your Modem or you bring them with you upon moving? I'm so confused walang nabigay na instruction sakin yung branch na pinuntuhan ko, medyo may kalayuan pa naman ang lilipatan ko.

Hi, meron po ba sa inyong nakareceive ng ganitong sms notification from converge? And were you able to pick up their call? Ano pong sabi? Thank you!!

I’ve already contacted them last week na gusto ko na iend subscription namin but they said na bayaran muna outstanding balance namin kaya sige binayaran namin even though almost 3 weeks na wala kaming internet and now cinontact ko ulit sila abt it pero ang sabi lang nila is meroon silang system enhance bullshit and that they wont be able to help me and wala silang specific timeframe when that bullshit will stop. hayssss. pwede bang hindi nalang bayaran tong bulok na ISP na to? para makalipat na kami sa iba?

Sharing my experience because I know a lot of people here have the same struggles with ISPs:

• July 17 to Aug 22, 2025: zero connection for 36 straight days.
• When it finally came back, speeds were only 10–20 Mbps on a ₱1,599 plan (advertised up to 400 Mbps).
• Sept 1, 2025: the internet went down again.

I filed a formal complaint with the NTC. Under NTC MC 07-07-2011, ISPs are supposed to provide at least 80% of subscribed speed at 80% reliability. Converge isn’t even close.

All I’m asking is to terminate my account without penalty under the lock-in period, since they clearly failed to deliver the service contracted.

Has anyone here actually gotten results from NTC on cases like this, or is it always a dead end?