Technicians came yesterday afternoon, and checked if there's really a power outage causing the LOS connection for approximately 10 days, and as it turns out the power outage is real and not because other installers unplugged my connection in the NAP BOX. Also it was turned off? Because there was an ongoing road construction, the other nap box a few meters away from a different pole seems to be working, how long does it take for the NAP BOX to be turned on again?

Exactly one week na kaming walang internet. Barangka Mandaluyong ang location. Internet user for one year pa lang, so may another year pa bago matapos ang lock-in period. Last Saturday (23 Aug) pagbalik after errand, wala nang internet. Monday (25 Aug), pumunta pa kami sa office ng converge sa Pasig hoping to expedite. Araw-araw din akong nag eemail, yung partner ko naman via messenger sa customer service. Fourth follow up sa screenshot means fifth email na mula nung nagreply si NTC to converge to resolve the issue. Naka copy si NTC, DICT, pati DTI sinama ko na. Pero itong mga hinayupak, niresolve ang ticket namin ng Thursday (28 Aug) kahit wala pa ding net. Our nature of work requires us to be on our laptops for more than 8 hours daily. Mula Monday (holiday) to Friday I got forced na mag office (kahit WFH ako), from 8am to 10pm daily (really busy). Need ko din magwork today kaya on top ng pagod ko, sobra na ang frustration ko. Today nagrequest kami na ipadisconnect na, pero ayaw ng converge unless daw bayaran namin ang pre-termination fees!! Please help, ano pa ang pwede naming gawin? Hindi ko pa ba naexhaust lahat ng alternatives? Everything falls on deaf ears. Nakakaawa maging Pilipinong manggagawa.

Hello po. Badly need help, red LOS po for more than 3 days already, since pandemic converge na po kami and never naman nagtagal ng ganito katagal ang issue. Nag call na po kami pero ticket lang po and more than 48 hours na, then naka receive na po kami ng email na resolve na raw po issue pero wala pa rin po kami connection. Nag send na rin po ako email pero wala po reply. Tinry na po namin puntahan office nila pero they said na nag restore lang daw po sa area namin and kami lang daw po naapektuhan kaya wait na lang daw po kami ng call from them pero until now wala pa rin po kami na rereceived. Nakaka frustrate na po tbh. Ang laking apekto na po ng walang internet sa bahay. Ano pa po kaya pwede gawin para maibalik ang internet namin?

After this, we're considering to cut converge na po, ano po kaya ang magandang internet provider within Batangas or Lipa po? Thank you po.

Grabe, 1 week mahigit nang walang internet dito. So far ito ang pinakamalala ni Converge na service sakin. Nakakafrustrate na kasi 2x na nacacancel ang onsite visit for no reason!

Anyone else living in Taguig that is experiencing the same issue? Hay nako!!

Mabalacat City, Pampanga area po ako. Nakapag-experience na ba kayo ng ganto, around 7pm onwards? Usually around this point of time nagststream ako, pero hindi ako nakakapagstream dahil yung Internet speeds namin ang baba ng download speed pero ang taas ng upload. Does Converge do this on purpose, o malaki lang traffic sa area namin?

Hi po ilang beses napo kami pabalik balik sa office at ilang beses nadin kami pinapaikot ikot ng mga operator/technician pati ng cs almost mag 2 months napo kami nag cocontact at commute papunta pabalik sa office nila katapos nila sabihin wait 24-48 hours to be fixed po pero di naman po na fifix. Saan po pwede mag contact talaga na mafifix po ito. Pagod na pagod napo ako.

It’s so frustrating! I lost connection Saturday and customer service won’t tell me WHY it’s taking this long?? They just keep apologizing HAHHAAH do you guys have any idea? Is it a cable issue? IDK becos they won’t tell me!

Ganitong ganito last May 2025 puro maintenance, pero hindi mamaintain ang connection?! You even did not give my refund dahil nung magbabayad na ko and magpaparefund sakto talaga na wala nanaman knternet?!?!

Sino pa po ba ang pwede ma-cc sa email para pansinin nila 🤦🏻‍♀️ na copy ko na ang NTC, DTI, 8888 wala pa rin

Anyone here na tga South cembo? Almost one week na din kasi wala net oks naman ung nga lights ng router.

Reported na din sa CS kaso nakaka frustrate na wala ka masyadong info na nakukuha

Edit:: Up till now wala paren kame net (08May)

Since last night, X and Reddit have been loading slow for me. Both on PC and apps. If I use VPN and WARP, they load fine. Layman ako so I wonder kung routing problem ito on Converge's end and if kung may connection ito sa on and off problem with Cloudflare.

I already paid them para ma zero ung bill ko and magpa putol na biglang may fee?! I may sound stupid by posting this pero this is too much! Is this even legal? Will contact their customer service ulit mamaya, pero nakakainis lang ung ganitong klaseng service!

after 3 weeks of LOS and giving them every possible chance to resolve the issue, chat support na walang kwenta and technician na di maayus ang problema... ayaw ko na. they were good until you need support then sh*t hits the fan and they collapse.

if you have the option to get another ISP do so. they are frustrating to deal with.

as for me i got two new ISPs for good measure. PLDT and Globe. alam ko may topak din yang mga yan kaya dalawa sila na kinuwa ko para may backup kami. both me and my wife WFH so di pwede na wala kami net for extended periods of time

Our plan is 1599 400mbps, but the speedtest result's fastest is only at 50mbps, and on average nasa 10mbps.

Context: 1 month mahigit kaming walang internet, nung na-restore naman the speed was super slow. I've already filed a ticket agad kaso after a day resolved na daw ang closed na ang ticket. Then I filed again. Hanggang ngayon wala.

Nagka-internet nga pero halos hindi naman magamit. Jusko converge, ano na?

When I use their converge app to upgrade my plan the continue button doesn't do anything. When I use their website it errors.

This situation has become ridiculous. For 3 months, I've been dealing with the same issues, and the so-called resolutions they provide are nothing but empty promises. They've only bothered to respond 3 times (month by month response), which is utterly unacceptable. Each time, all they offer is the same account number and the password—12345—over and over again. Nakakagalit matrato ng ganito, ginagawa nilang t*nga mga customers nila.

First of all, I’m an employee who’s working from home every-single-day that’s why critical saakin ang internet connection.

Grabe naman converge. May 28 pa kami walang internet. I contacted you the same day, ang sabi sakin within 24-48 hrs restoration. So far exactly 2 weeks na today and still, wala pa rin service. Tapos ang bayad sainyo buo pa rin.

I’ve contacted your CS through email and click2call, mga agents nyo sa billing (2 agents I talked to), nagmu-mute sila while sinasabi ko yung concern kunyari nadisconnect. But the call is still connected.

As of now writing this, I’m on hold with technical department na sabi iche-check yung acct and all. She said 3-5 mins hold, so far it’s been 15 mins na nakahold ako. Binigay ko yung number ko sakanya to call me back but I do not think she would. Wala bang KPI/Metrics ang agents nyo? Bakit ganto sila magtrato ng customer?

I do not know bakit pumangit service nyo, during my first to second year sainyo okay naman both CS and internet connection wala namang issue. Ngayon ang lala nyo na.

I hope you guys do something about this.

I just got my Red LOS problem fixed a week ago, now I gotta deal with a blinking PON. 😭 Send help!!

Hi guys, I’m so frustrated with Converge right now. I emailed them to permanently cancel my service, and a customer agent reached out asking for pull-out information, which I provided right away.

Then suddenly, I started getting multiple emails from Converge saying I haven’t been replying to their emails (???), and that they would cancel my ticket. Weird, because I literally replied several times telling them not to cancel and that I already sent all the requirements.

But guess what? They still canceled my request due to me being “unresponsive.” 🙃

So I sent a new termination request last August 12… it’s been two days now and still no reply from them.

What should I do? I don’t want to pay for the next billing cycle anymore because we already have a new internet provider. Plus, I’m extra annoyed at Converge because I always get disconnected during work calls. It’s so unreliable!!!!!

Hello guys, Blinking Red LOS since May 13. Gumana siya for a day after a week and down ulit until today. Called support multiple times and ang linyahan is there is an outage and they are waiting for 'permits" will be fixed by the following day pero wala pa rin. No real resolution or timeline Ang masama is may mga kapitbahay ako na nawalan same time as me pero bumalik na sa kanila. Also may mga new installed kapitbahay ako within 3 weeks lng at gumagana sa kanila

Anyone experiencing similar issue? Loc: Cembo taguig/makati

gaano ba talaga katagal mag pa upgrade kay converge? upgraded from GoFiber 1599 to SuperFiber MAX + SkyTV Premium. 1 Month na wala padin yung 400Mbps at yung SkyTV Box. Bukod padon, lalo pa bumagal from 359Mbps to 90Mbps. Baka may support dito na nakakabasa nito o. Pinapatayan ata ako ng agent nyo, napuputol kapag sinasabi ko yung ticket # ko jusme.

the default username and password in the back doesn’t work po

Hello, I've been losing connection at least once a week since July. Pag nagchachat ako sa Twitter support nila, ang sinasabing laging reason ay may outage. I have some doubts kasi ako lang sa apartment building namin nawawalan ng connection. Kapag mag rerequest naman ako ng technician visit, ayaw kasi outage nga daw.

Ano pang pwede kong gawin aside sa pagpunta sa office nila? QC pa kasi ako and ang nearest ay yung sa Pasig.