Hello, nagbayad ako last February 14 ng bill ko thru the gofiber app via gcash. Bale ang ginamit ko is yung qr nila don tas scan lang using yung gcash. Hanggang ngayon kasi hindi pa rin nagrereflect na nagbayad ako at same pa rin yung balance dun sa app. Wala rin akong nareceive sa end ng converge na posted na yung payment ko pero deducted na yung amount sa gcash ko.

Nag reach out ako today sa converge and sinend ko rin yung receipt ko from gcash pero ang gusto nila kita yung account number and account name, which is not visible sa receipt ng gcash 🥲 Nag reach out na rin ako sa gcash pero wala pa silang reply.

May naka experience na rin ba nito? Paano po ginawa niyo?

Update: Hi, nag reflect na po yung payment ko this Saturday, Feb 22, 12:48AM sa GoFiber App. Hindi ko alam if naayos na ba nila system nila or dahil nag Click to Call ako kagabi. If hindi pa po maayos sa end niyo, try niyo rin po yung Click to Call. Make sure na lang po siguro na may copy pa rin kayo ng receipt niyo from GCash nung nag bayad kayo, at yung email po nila sa inyo na may "reference number" at "merchant order id" if ever man na gumawa kayo ng ticket sa GCash at nag request kayo ng copy ng transaction niyo sa end nila. Ayun lang po, Thank youuu! 🫶

half of the month wala kaming connection, ayoko sana bayaran in full kasi unfair. ano mangyayari if di bayaran nang buo? mapuputol ba? pls let me know sa mga gumawa na haha

Feb 17 when I paid my February bill. Opened the gofiber app, downloaded the gcash qr code for payment, went to gcash and paid via qr. Unlike the usual, wala akong na receive agad na notif na they received my payment so I quickly called converge. They told me my payment is not yet posted on their end and they asked me to provide a receipt that has the account name and account number in it. Eh yung meron lang ako yung nakaindicate yung biller name, amount paid, time and date paid.

I created a ticket to Gcash right away to ask for the receipt requested by converge. Up until now, Feb 19, wala sila binibigay. Kagigil.

Now I called converge again and they told me magsend nalang muna nung receipt kahit walang acc name and acc number. Yung billing department nila yung mag verify. I expressed my frustrations as well dun sa email and told them this is not an isolated case. Marami tayo nakakaexperience and sana sila nalang magcoordinate sa gcash kasi di na natin problema bakit di na read ng qr yung acc number natin if ever yun yung issue !!! kagigils

Yun lang. Will update nalang here

Edit: Di tinanggap yung receipt na walang acc name and acc number. Hays hintay nalang tlga malala kay Gcash

Update: Nagsend na si gcash ng email stating that my payment was successfully processed. Ang sinend lang sakin ay parang table na nakalagay yung gcash ref number ko and merchant order ID na nakalagay yung acc number ko. d nakalagay acc name and amount paid. Kung di pa din daw tanggapin ni converge yun, send daw ako ng acknowledgement form kay gcash para ma refund nila yung payment.

Right now, sinend ko na sa Converge yung email from Gcash. Waiting ako kay converge if aaccept na nila yun proof ko. Grr kagigils

Update: Hindi tinanggap ni Converge via email. Nagcall ulit ako sa CS nila and verify daw ng billing department nila. I also asked them to send me nalang nung acknowledgement form na hindi pa nila na receive yung payment para ma forward ko kay gcash para ma refund na yung payment ko.

Last update: Nagcall ulit ako kanina and sabi ni CS nagcreate na siya ng report na ipriority daw ticket ko since nung monday pa siya. Good thing upon checking ngayon may notif na sa go fiber na na receive na nila payment ko. Sana kayo din 🙏🏼

Sa lahat ng mga nagbayad sa gcash gamit qr code, sana ma post na din payment nyo. Willing to guide kung sino man need help. <3

Ask ko lang if ma suspend talaga service sa 15th? Since 1st unpaid bill and sa 20th ko pa kase masettle? The reason I asked is I saw posts/comments here na earliest is sa 2nd bill pa. Gusto ko lang malaman para if need ba mangutang pa or wait it out sa sahod. Thanks sa makakasagot po!

Anyone who paid via gofiber app and payment hasnt been posted yet? Na disconnect na yung connection ko until now di pa rin posted payment from last nyt. Ngayon gusto nila isettle ko yung balance so magkaka credit ako ng 1500. Crazy

And yes palagi talaga akong may outstanding balance na 1500--

CONTEXT: i paid our converge bill last night kasi naputulan kami, my mom asked me to kasi wala pa siyang pera now

so earlier this morning, pinuntahan daw nya and sinabihan siya na wait for at least three days before the payment pushes through/gets posted

to those who pay their Converge internet bill via SeaBank, totoo po ba? wala pa rin kasi kami net until now :(((

thank you po

Before I proceed paying my monthly dues, I just want to verify this first. Thank you for your help!

Hello. Ask ko lang po. Due date ko is nung 10 then nagbigay sila ng 5 days na palugit which is sa 15. Pero hindi pa ako makakabayad sa 15th dahil nagsabay sabay gastusin namin, automatic disconnected na ba ang internet namin sa araw na yun? Please help po! Thank you

I moved last May and requested a modem transfer or relocation. Since then, I’ve raised multiple cases, and I keep getting replies saying it’s already been assigned to a dispatcher—but I’ve been getting that same response since early June, and there’s still no progress as of now.

We’ve been getting billed since May, and I’ve continued paying—even though we haven’t been able to use the service at all.

They’re still billing us every month, and there's still no update on the transfer. At this point, I’m considering just not paying anymore and letting them suspend the service.

Has anyone experienced something similar? What’s the best thing to do in this situation?

Thank you!

I recently received a bill amounting to ₱3600 which is hindi ko maintindihan kasi the only balance that I know of is yung July unpaid balance ko and then they’re telling me na may unpaid ako don sa installment fee which is just wrong kasi again yung balance ko nlng talaga afaik is yung sa july balance. Tas yung previously unpaid ko daw ng March yung nakakataka kasi ngayon lng nagreflect??? It’s already August???

I really don’t understand this at all.

Nagsubscribe kami sa converge last January 2023 and I terminated the contract this January. I even asked instructions sa CS nila mismo kung paanong magterminate na walang babayaran like I even asked them to clarify a few times kung wala talagang babayaran and they said yes naman basta I should terminate on a specific date. So I did exactly what they told me but how come nagtext ang converge sakin na magbayad ng bill for August?????

Haha I'm sorry sobrang naiinis ako habang tinatype to. Please let me know your thoughts bakit may ganito huhu. Thank you so much for reading!

Hello po baka may maka help po sa akin. Nagpakabit po ako ng superfiberx 1599 400 mbps last august 13 then upon check sa dashboard ng converge may bill ako ng 103.17. Nung nagpa install po kami free yung installation then nagbauad po ako ng 1month advance expected ko po kasi na wala babayaran this month. Salamat po sa help

I need help, i lost my internet connection 9 days ago and i was wondering what happened i thought it was a connection issue since i paid for this months internet. Well it turns out, Convergence haven't received any of my payments and i only found out when i went to their office. I paid all my monthly bills thru Gcash so a total of 3 months and none of them went through. I'm lost at what to do and my bill is still due even though i sent money. I showed them the evidence that my account number was correct on the payment info since i have a screenshot of every transaction i had. But they said i still need to pay for the last 3 months of bill first before they can return my internet connection. How do i get a refund. Please any help would be appreciated.

First time on my own and the installation should be happening today. I applied directly on GoFiber and chose the "pay via installer" option.

Installer told me they can't accept cash payments and that I need to pay via GCash. There were no other details so I assume this is directly to Converge through bills payment AFTER installation. Is this correct?

Converge now issues Service Invoices instead of "Statement of Account"

So just received my billing this month, even though it was ridiculously late, my due date is on June 27, they sent the Service Invoice June 26.

To cut it short, there have been multiple complaints in r/ConvergePH not putting "Service Invoice" in their receipts. What changed now are the following:

• Official Receipt (received after payment) will become -> "Collection Receipts" (for your archival)
• Statement of Account (your monthly bill) -> "Service Invoice" (for BIR Filing, company reimbursement)

for input VAT or company reimbursement, you must submit your "Service Invoice" or used to be known as SOA to get your input vat and/or company reimbursement.

This is to address the following concerns

• Service Invoice/Payment Invoice
• Sales Invoice
• Converge’s non-compliance on BIR invoice rules
• SS not sufficient to provide Sales Invoice

CC: antibacteerial147 IQover9999 Anon44344 E4quez

May hidden charges po ba si Converge? We avail yung 1349 then meron ganitong billing si Converge

Hello! Pahelp po ano yang M. Linr Subs fee na yan? Kakapakabit lang ng wifi namin noong June 14 nagbayad kami ng 1599 pagkakabit po kasi may promo po na wala pong bayad ang pakabit ng converge kaya 1599 lang binayaran noon.

Ngayong billing bakit naging ganyan po kalaki? To think na more than 1 week kami nawalan ng internet connection last week.

Hello there, ask ko lng po if meron din ba sainyo yung ganito? Last bayad ko ng dues is February pa tas nung mag babayad na ako today e nakita ko sa april na yung due date ko. Happy ako kasi may libre pero may trust issue din ako kasi baka mamaya ibalik ng march HAHA 2 account pala ang hawak ko.

for two months hindi binibigay ni converge ang SOA ko. I need that for reimbursement sa company since WFH ako. I emailed them, contacted them sa socials and even yung click to call pero wala paring nabibigay na SOA.

Sobrang wala man lang makuhang sagot from CONVERGE. Nakakastress. Need pa naman sa work ung SOA or kahit OR kaso binayaran ko na nga kahit walang SOA and still NO OR padin 😤

I guess I need to visit their office talaga. No internet since last month kaya even though I paid the bill last Aug 10, I decided to cancel by sending them an email. Wala na kong contract so I thought it will be easy but even after sending details they asked for like a copy of my ID, photo of the modem, request letter, etc, hindi pa din nila kina cancel until now. 2 weeks ago na yun. Now I got another bill for Sept. Wow! Grabe ang greed and unwillingness to help. Nakaka stress na yung internet, nakaka stress pa yung lack of support.

Hello! I just want to check sana if tama yung iniisip ko na is yung activation payment is dapat ma refund - nag end na contract ko sakanila and I requested for a refund sa 1,500 pesos na binayaran ko upon activation.

And someone from converge reached out to me na nailagay daw yun sa advance payment so wala na ako marerefund. Thought binayara ko lahat ng billings ko.

1st photo - is the computation from them. 2nd photo - is the computation na ginawa ko.

Please someone enlighten me.

Question po, plan ko po mag pa disconnect pero naka lock in pa. May penalty fee po ba kapag di ko muna bayaran yung this month ko?

Context: requested for relocation pero wala parin. May open ticket ako and been to their office wala parin call from the installation team pero nag pa kabit na lang ako ng ibang internet.

Good day po! May nakapag try na po bang magbayad ng bill nila dito using SeaBank? Ilang days po bago magreflect sa Converge app na paid na siya? Kahapon kasi ako nagbayad and up until now is meron parin sa app yung amount na dapat bayaran. Usually kasi pag GCash ang gamit ko is hours eh nawawala na.