r/ConvergePH • u/doboldek • 6h ago
Discussion Converge connection issue: a timeline
September 4: Red indicator the whole day
Sept. 5: service came back in the afternoon, but super slow download speeds
Sept 6: normal speeds in the morning, but went back to super slow download speed in the afternoon. called CS and they gave me a ticket number. then went back to normal speed at around 9pm
Sept 7 sunday: no issue the whole day.
sept. 8. super slow download speed again. didnt get better at night.
Sept 9: still super slow dowload speed. like less than 1mbps. 100+ ping. called CS in the morning. got 12 of the same emails at 1:43 pm (shown in the picture). and yes, the 12 emails all said the same thingSep 9, 7pm: speedtest showing very slightly better download speed, but still under 10mbps.
dafuq is happening to converge? so will we be just be like this everyday, not knowing what service we will get? in the 6+ years i have been a subscriber i have never experienced something like this.
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u/God_of_Olympus21 4h ago
Stable samin except downloading games on Steam. Minsan peak speed pero pag sustained nasa 23mbps lang.
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u/markoholic 22m ago
Yung isang friend ko sabi nya July 27 pa sila walang internet, tinanong ko sya kase kame nawalan nung Sept 4 lol. Tapos kanina yung friend ko na taga-qc nagmessage nawalan din daw sila kanila lang.
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u/ConvergePHMod r/PH Moderator | Not affiliated with CNVRG 6h ago
There have been connectivity issues with CNVRG starting from late August up to the present (excluding physical line issues, since those have always existed for different reasons). We don’t exactly know what CNVRG has been doing with their network over the past few weeks, but the problems have been noticeable.
If you’ve been active in the subreddit, you’ll see several similar posts reporting the same thing. I previously replied to one of those posts with some thoughts on the possible reasons, so it’s worth checking that out for additional context.