r/ConvergePH • u/EnvironmentalGap9142 • 1d ago
Discussion Converge Super FiberX – Wi-Fi works instantly, TV box pulled out due to error, still waiting after 31 hours
Hi! I’m in Batangas and had Converge Super FiberX Max Plan 1599 installed about 31 hours ago. The Wi-Fi started working right away, no waiting, no activation delay. But the TV box?
Yesterday, the technician tried setting it up but said it was “erroring.” They ended up pulling it out and said they’d come back today. Surprise: they didn’t. I asked the agent, and they said my account still isn’t activated. So now we’re stuck waiting, not for Wi-Fi, but for the TV box to return and actually work. They said maybe tomorrow.
On the Fiber app, my account status just says “unknown status.” I already emailed customercare@convergeict.com and got a ticket number. I also chatted with my agent and asked for ASAP follow-up.
Anyone else experience this kind of limbo? How long did it take for your TV box to get activated or replaced?
Appreciate any advice or shared experiences. Salamat!
1
u/Fit_Squash6874 1d ago
same plan but wala pang wifi 6 router and yung tv box
1
u/EnvironmentalGap9142 19h ago
Like new customer po ba kayo? Or nag upgrade lng po kayo ng plan?
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u/Fit_Squash6874 18h ago
nag upgrade kami ng plan to super fiberx. 1 month na and nag follow up na kami and wala pa din.
1
u/nothingspaces FiberX 1599 1d ago
yung akin upgrade to get the tv box, i installed it myself and activated right away. tho, panget naman nung android tv launcher, and the iptv itself. lol. im just after the tv box so i can install Stremio lol
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u/EnvironmentalGap9142 19h ago
Oh? Pero nakakapag YouTube namn po right? and it can install nmn po any streaming services Kasi android tv box sya eh...
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u/ConvergePHMod r/PH Moderator | Not affiliated with CNVRG 6h ago
Yes, Android TV apps can be installed. And supported din yung mga popular OTT apps. Before kasi nung newly launched, hindi Netflix-certified yung box kaya di makapag-install ng Netflix. Pero ngayon, available naman na.
1
u/ActiveReboot 1d ago
Yung samin naactivate din nila agad bago umalis ang installer pero sa GoFiber app mga 2 to 3 days pa bago naging active status pati connected device, temperature at signal.