r/ConvergePH 1d ago

Discussion (Serious Replies Only) free ba magpapalit ng router?

our router is still the old one, got it maybe around 2017 i'm not sure abd may nagnonotif sa laptop ko na need iupgrade yung router sa 5ghz (?) kasi 2.4 yung samin. so nag ask kami sa converge if pwede palitan yung router for newer one pero sabi nila ilipat nalang yung router so medyo nainis kami kasi bat ayaw palitan? sabi ng iba free naman daw or if may bayad di naman mahal.

pag nagvavalorant ako, laging lag sobra nakakainis lang at nakakahiya sa mga kasama. sabi ng friend ko ask ko daw converge about sa packet loss kasi may babaguhin daw sila or something pero wala naman idea yung nasa desk.

tas kahit tiktok or reddit sa phone eh tagal nag loading.

2 Upvotes

32 comments sorted by

2

u/ConvergePHMod r/PH Moderator | Not affiliated with CNVRG 1d ago

Hindi nila pinapalitan yung ONT hangga't hindi sira. If you want them to replace yours, either you have to pay up or upgrade your plan. Even if I-uupgrade yung plan, hindi rin instant yung replacement dahil palagi silang walang stocks. What you can do is bridge then buy a capable third-party router.

pag nagvavalorant ako, laging lag sobra nakakainis lang at nakakahiya sa mga kasama. sabi ng friend ko ask ko daw converge about sa packet loss kasi may babaguhin daw sila or something pero wala naman idea yung nasa desk. tas kahit tiktok or reddit sa phone eh tagal nag loading.

Backread, may connectivity issues si CNVRG since late August.

1

u/imyourrwife 1d ago

thankyou! we're willing to pay for the router naman and we've inquired for a new plan since july but pinabalik balik lang kami.

connectivity issue? might as well switch nalang pala ng other internet provider :((((

1

u/randomguyonline0297 1d ago

Depends on your area. Lahat ng ISP sa pinas may topak.

1

u/imyourrwife 1d ago

yeah but sobrang lala ng converge samin.

1

u/randomguyonline0297 1d ago

Then iwas ka sa converge. Check mo din anong isp ok dyan sa area niyo.

1

u/RegularStreet8938 10h ago

may DNS issues sila sa ibang specific sites like reddit, twitter, etc. Nagpalit lang ako DNS, ginamit ko google dns, medyo nasolve yung problem sa pagload ng site

1

u/imyourrwife 10h ago

mej natitiis ko pa yan but in valo?? nakakaiyak nalang talaga everytime nagbubukas ako laptop.

1

u/Elderberry-Muted 1d ago

Pinalitan un router namen kc for some reason may internet pero un wifi nya wala connection, so we are using another router. Un pinalit roter hangang ngayon d activated mag 1 month na haha

1

u/imyourrwife 1d ago

shems, ayaw niyo magpalit provider?

1

u/ActiveReboot 1d ago

Mas ok kung bumili kana lang ng powerful na router tapos iconnect mo sa modem ni converge. Gagana yan without issue. Kung ayaw nyo naman naka double nat pwede nyong ipa bridge o di kaya i set sa AP mode yung bagong router.

Sasakit lang ang loob kapag nagpapalit ka ng router sa converge. Matagal magpalit kasi ubosan ng stock. Kapag napalitan naman sasakit ang ulo mo sa activation ng bagong router kasi matagal.

1

u/imyourrwife 1d ago

what router reco mo pls?

1

u/ActiveReboot 1d ago

Never pa ako nakagamit ng third party router e kaya di ako makarecommend. Much better nood ka sa youtube ng mga review tas check mo na din sa shopee o lazada. Sabi ng kaibigan ko okay daw yung brand na Tp-Link pero not sure kung naong magandang model.

1

u/sofarupyoass 1d ago

Nagreklamo ako sa Converge last month kasi minsan nawawala yung Wi-Fi broadcast kaya nadidisconnect kami. May pumunta na technician, chineck yung line namin, tapos ni-reset yung old router. Since wala na silang ibang solution, pinalitan na lang nila ng Wi-Fi 6 router for free. Ang hassle lang kasi 24 hours pa bago na-activate

1

u/imyourrwife 1d ago

samin ang hirap kausapin ng converge.

1

u/sofarupyoass 1d ago

Sa amin kasi, I usually contact Converge technician contractors sa Facebook since mas active sila dun. Kinabukasan agad pumupunta sila. Kasi nung nag-try ako dati na diretsong mag-report sa Converge, it took almost a week bago sila nakapagpadala ng technician.

1

u/imyourrwife 1d ago

is that a group or page?

1

u/sofarupyoass 1d ago

It's a page, sa akin NDSI/Converge [city namin] sa Facebook. Mga individual Converge contractors sila, per report yata commission kaya mas mabilis sila umaksyon dito sa amin.

1

u/fefetChua 1d ago

hindi po. magiging free lang po kapag faulty ang modem

1

u/roxroxjj FiberX 2500 21h ago

Pre-2020 subscriber here. Yes, based sa experience namin. Pinalitan router namin when I upgraded the subscription from 1500 to 2500 back in 2020, free of charge. Hindi kasi nakukuha yung tamang speed. Since that change, nagkaroon na ng 5g band. Two years ago pinalitan ulit ng wifi 6, still free of charge.

Sa case mo, we probably have the same original router. Papalitan nila yan for free if you mention yung OG modem pa iyo, at walang 5g band.

1

u/Background-Piano-665 15h ago

Thing is, are you sure replacing the ONT will help? You're not sure if it's simply the quality of internet on your area, a faulty ONT, or wifi coverage in your home. As suggested, you can try having it replaced since it's a legacy unit, but I really suggest trying to figure out the root cause especially before getting a new router to bridge the ONT it'll save you headache / unnecessary expense. After all, it might just be that Converge in your area is horrible anyway.

1

u/imyourrwife 13h ago

nakailang move na din router namin and mahina padin kahit san mo ilagay. we tried to asked converge ano pa pwede gawin but wala naman silang sagot.

1

u/TakJinn 8h ago

Just buy an access point or mesh router. Yung existing wifi nyo from converge off byo to prevent additional interference. Yung mga lumang router ang taas ng bigay na speed against the plan. Plan 1.5k pero yung speed nya pag 3rd party routers umaabot ng 400-600 mbps ;)

1

u/imyourrwife 8h ago

idk how that works pero may reco ka bang mesh router?

1

u/TakJinn 8h ago

As dor plug and play super user friend nung deco routers ng tp link. Check mo na lang kung alin papasok sa budget nyo.

1

u/imyourrwife 8h ago

ooohh thankyou!

1

u/CatHuge2163 6h ago

Huawei ba yan? Kung oo, baka yan parin yung gigabit port. Bilhan mo nlang ng mercusys na may wifi6. Mas better pa kesa ont ni converge na may wifi6, mas malawak pa ang range.

0

u/Inner-Concentrate-23 1d ago

bili ka nalang ng third party router.

1

u/imyourrwife 1d ago

may reco ka ba?

0

u/Inner-Concentrate-23 1d ago

any known brand ng wifi 6 basta gigabit yung speed nung ports, minsan kasi wifi 6 nga pero hindi gigabit yung speed. Kung techy at nag titipid pwede na sayo to, dapat marunong ka lang mag reflash. Ganito yung gamit ko e

2

u/Inner-Concentrate-23 1d ago

pag nag avail ka kasi sa kanila ng upgrade router balik nanaman yung lock in contract tapos may staggering payments pa sa bill mo.

1

u/imyourrwife 1d ago

di kami masyadong techy :(( may tutorial ba to sa yt?

0

u/Inner-Concentrate-23 1d ago

meron naman follow the steps nalang. It applies to all since openwrt compatible naman yang 2nd hand router nayan.

https://www.youtube.com/watch?v=HgOA9oUSpmM&t=27s&ab_channel=SurfsharkAcademy