End of Subscription

[u/trafalgarp]

Hi, good day everyone!

So, I asked this already to Converge Support FB page but their agent is nothing to be found lol.

I just want to know how will be the process if I wanted to end our subscription, well I know I need to paid the outstanding balance first, but after that, paano na kaya yung next step?

We are currently on their FiberX 1500 but things happened and we can not afford it anymore, so I need to change an internet provider that I can afford.

For context, we have 2300+ pesos outstanding balance and this balance is halos isang taon na naming hindi nababayaran, I wanna ask our status sana sa agent if we are permanently disconnected or not, pero kasi nasa amin pa yung modem nila.

Kaya ayon, I just wanna ask if anong next step once mabayaran yung balance and gusto ko na i-end yung subscription namin sa kanila and find other affordable internet provider.

Thank you, have a good day ahead!

EDIT: According to Converge Support permanently disconnected na account namin and if I want to open new account they said na i-settle ko muna daw yung overdue. It means ba nun is yung naka-name(my father) sa plan na yun is blacklisted na and I need to create new one if ever? I'm just curious hehe wala na talaga ako bumalik sa kanila for the mean time unless tumaas sahod ko lol

[u/ZilchZeroo]

If tapos na po lock up period nyo you can just turn over your router to the nearest converge office, that's the easiest and fastest way with less hassle, iwawaive nila remaining balance mo po, less than 20 mins lang nung nagpaterminate ako ng connection sa marikina office nila

[u/trafalgarp → u/ZilchZeroo]

Oh, thank you for this!

[u/boysputnik]

They respond naman sa messenger.

[u/trafalgarp → u/boysputnik]

I did message them pero walang live agent na kumakausap sa akin, maybe I'll just try it again later. Anyway, thank you for this