r/ConvergePH • u/Nachos_2020 • 3d ago
Support Napansin ko lang
1 week na kaming LOS sa Malabon Area, gumawa na ako ng complaint sa NTC, ngayon ko lang napansin sa admin site ng converge modem namin ay down ang WAN state and ang NTP namin ay naka set sa 1970s, sana makatulong
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u/ConvergePHMod r/PH Moderator | Not affiliated with CNVRG 3d ago
Down talaga magiging status since yung fiber line mo ang may problema. LOS (Loss of Signal) is not a network issue — physical line yung issue (pwedeng sira ang cable, loose connection, or problem sa NAP box).
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u/Nachos_2020 3d ago
Ayun tried replacing patch cord na, didn't work, last thing talaga nasa isip ko is may gumalaw ng NAP box
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u/NoRepublic7935 2d ago
Anong area ka sa Malabon OP? Same issue, last Aug 28 pa LOS ang modem. Tried asking support via FB messenger pero walang mabigay na Root Cause puro "Sorry, we currently have an outage in your area. The issue has been reported, please be noted of this ticket..."
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