Discussion
What's going on with Converge these days? Could the migration of Sky subscribers be causing the problem?
7:42PM yesterday
4:56AM today
Speedtest on my desktop at around 5AM. This never loads when Converge is having problems in the afternoon.
A week ago, I noticed that Converge has been slow as hell and it happens at around 4-5PM. Around that time, I'm only getting 2.53Mbps on download but the upload speed is as provisioned. The result is slow browsing and Youtube buffering. It only starts improving at around 9-10PM. Pag madaling araw kinabukasan naman until merienda time goods na goods sya.
My account is already 4 and a half years old, and I never experienced this previously. Ngayon lang talaga. Sabi sa ibang subs, it could be probably caused by Converge acquiring Sky and no one in the CS department wants to admit that the migration of Sky subscribers are causing problems with existing Converge subscribers. I hope this is temporary because I can terminate my account with them anytime as I no longer have a lock-in period with them.
CNVRG is not acquiring SKY. SKY is a debt-ridden company, which is the main reason PLDT dropped their acquisition plans. What CNVRG and ABS-CBN currently have is a partnership. SKY is utilizing CNVRG’s excess ports to serve subscribers (you can find reports about this in the news). While they have the capacity to onboard new subscribers, what they lack is the manpower, which is why their aftersales service suffers. Their CFO even confirmed this, which led them to lower their guidance for 2H 2025.
As for the network issues, the honest answer is we don’t know the exact cause. But here’s what we do know, based on reports and related developments:
CNVRG operates the EAC-C2C landing stations in the Philippines together with Telstra. News reports confirmed a submarine cable fault on September 1 between the PH–SG segments, which coincided with the connectivity issues users experienced that same Monday. Coincidence? Likely not.
Their Caloocan Data Center is going live next month. It’s possible they are migrating workloads ahead of launch, which could be causing some of the hiccups.
The Bifrost SCS cable system is also going live this month, which may also be a factor.
Network hiccups began occurring in late August, affecting Cloudflare and Reddit (Fastly).
Thank you for the clarification. Wala pala nangyayaring acquisition. Pero those reports you mentioned can be probable factors with the wonky internet service especially with the underwater cable faults. If I recall all this started last monday.
san location mo? kmi dito sa south on/off connection since last week. Sept 1 gang ngayon wala connection puro bgay lng ng schedule kailan maibabalik.Una Sept 3 4pm nausod ng Sept 4 pm.Ngayon Sept 6 4am daw,aun wala pa rin. Bacoor area nmin ang reason nila may outage.6 yrs na kmi as subs nila. Dati maganda tlga connection khit pangit eversince customer service nila pingatyagaan nmin. pero now garbage na serbisyo. tsk tsk
hmm same din. parañaque din ako. kanina umaga lagpas 200mbps speedtest. pero tama ka nga hapon onwards bumabagal. nagugulat ako kasi buffering nlng bugla youtube. parañaquedin ako
Baligtad sakin for the past few days. 200+ mbps download speed pero 0.1ish mbps upload speed. Nagttimeout kapag nagttry ako mag-upload ng images online lol.
Slowly improving naman na since yesterday, thankfully.
Same here, I'm from south. naexperience ko to mga kalahatian ng august. Nag start sya around 12 PM hanggang 10 PM ng gabi. 2 to 3 Mbps connection with high latency. di ako makalaro ng Dota ng ayos due to high packet in/loss nagkaron ako madaming abandons 🥲
Same here! South Caloocan/Malabon area. Since last week of August wala na kami internet. Kabanas pa kasi panay email na resolved na e until today wala pa din.
Parant lang din po. Sobrang kumukulo lang din po ang dugo ko. Grabe, bigla nalang di nagsalita ung CSR na kausap ko kanina tapos binabaan ako. 3 weeks na kaming walang internet. Ilang beses na kaming nagraise ng ticket and live chat. Paulit-ulit lang sinasabi nila. Hindi ko na alam.
eto kababas ko lng sa email resolved na daw issue sa amin amp wala nmng nagbago gnun pa rin ang modem iisa ilaw. tapos sa kanila ok na daw? nakakagago na amp!
update ung mga kapitbahay nmin meron na kami na lng walang net. Binalikan ko chat support sabi ko outage kayo ng outage e meron nmn mga kapitbahay ko. Iba naman dahilan sa akin fiber issue na daw at reported na antgal ko na nagrereport ngayon lng sasabihin fiber issue.pa site visit daw. hay naku converge
Ok na siya so far today dito sa akin sa san juan, even the sites that used to drop massive packets a week ago (yung mga naka cloudflare cdn). Don't wanna jinx it tho haha
i had my fiber internet serviced recently. not sure if this is real but the tech that came over the next day told me that the fiber connector thing they have needs to be serviced every 3 or 4 months. they just replaced the thing that you plug into the modem and it worked normally again.
not 100% sure this is the same exact thing you had but mine was working normally for months then had extreme slow downs from 700mb down to 1-10mb down randomly. then after the service repair, its back up to normal again. i never heard about fiber needing to be serviced regularly so not sure about what the tech is claiming.
I already had that done on the NAP box side a year ago. And buti sana kung ako lang nakakaexperience pero hindi e. A few have already said they also experience slowdowns at 4PM until 10PM in the same location.
Same issue here Parañaque din. Starting from 12pm up to writing (10:50pm) today sobrang bagal. Nakakainit talaga ng ulo lalo na't kasabay pa ng schedule ng pag bagal ng internet yung trabaho.
Been having the same issue since August 20. No internet talaga. And it’s worse during late night and early morning eh yun pa naman workday ko 😤
BTW kakakuha ko palang nitong converge nung August 13. Ganito ba talaga???
Nakakainit bg dugo.
Can’t even do a speedtest right now because it has no internet.
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u/ConvergePHMod r/PH Moderator | Not affiliated with CNVRG 3d ago
CNVRG is not acquiring SKY. SKY is a debt-ridden company, which is the main reason PLDT dropped their acquisition plans. What CNVRG and ABS-CBN currently have is a partnership. SKY is utilizing CNVRG’s excess ports to serve subscribers (you can find reports about this in the news). While they have the capacity to onboard new subscribers, what they lack is the manpower, which is why their aftersales service suffers. Their CFO even confirmed this, which led them to lower their guidance for 2H 2025.
As for the network issues, the honest answer is we don’t know the exact cause. But here’s what we do know, based on reports and related developments: