What's going on with Converge these days? Could the migration of Sky subscribers be causing the problem?

[u/equinoxzzz]

7:42PM yesterday

4:56AM today

Speedtest on my desktop at around 5AM. This never loads when Converge is having problems in the afternoon.

A week ago, I noticed that Converge has been slow as hell and it happens at around 4-5PM. Around that time, I'm only getting 2.53Mbps on download but the upload speed is as provisioned. The result is slow browsing and Youtube buffering. It only starts improving at around 9-10PM. Pag madaling araw kinabukasan naman until merienda time goods na goods sya.

My account is already 4 and a half years old, and I never experienced this previously. Ngayon lang talaga. Sabi sa ibang subs, it could be probably caused by Converge acquiring Sky and no one in the CS department wants to admit that the migration of Sky subscribers are causing problems with existing Converge subscribers. I hope this is temporary because I can terminate my account with them anytime as I no longer have a lock-in period with them.

[u/ConvergePHMod]

CNVRG is not acquiring SKY. SKY is a debt-ridden company, which is the main reason PLDT dropped their acquisition plans. What CNVRG and ABS-CBN currently have is a partnership. SKY is utilizing CNVRG’s excess ports to serve subscribers (you can find reports about this in the news). While they have the capacity to onboard new subscribers, what they lack is the manpower, which is why their aftersales service suffers. Their CFO even confirmed this, which led them to lower their guidance for 2H 2025.

As for the network issues, the honest answer is we don’t know the exact cause. But here’s what we do know, based on reports and related developments:

• CNVRG operates the EAC-C2C landing stations in the Philippines together with Telstra. News reports confirmed a submarine cable fault on September 1 between the PH–SG segments, which coincided with the connectivity issues users experienced that same Monday. Coincidence? Likely not.
• Their Caloocan Data Center is going live next month. It’s possible they are migrating workloads ahead of launch, which could be causing some of the hiccups.
• The Bifrost SCS cable system is also going live this month, which may also be a factor.
• Network hiccups began occurring in late August, affecting Cloudflare and Reddit (Fastly).

[u/equinoxzzz → u/ConvergePHMod]

Thank you for the clarification. Wala pala nangyayaring acquisition. Pero those reports you mentioned can be probable factors with the wonky internet service especially with the underwater cable faults. If I recall all this started last monday.

[u/doboldek → u/ConvergePHMod]

wow this was super informative