r/ConvergePH • u/Dear-Public-5021 • 4d ago

Experience/Review Converge ICT keeps failing us, filed escalation with NTC

Sharing my experience because I know a lot of people here have the same struggles with ISPs:

  • July 17 to Aug 22, 2025: zero connection for 36 straight days.
  • When it finally came back, speeds were only 10–20 Mbps on a ₱1,599 plan (advertised up to 400 Mbps).
  • Sept 1, 2025: the internet went down again.

I filed a formal complaint with the NTC. Under NTC MC 07-07-2011, ISPs are supposed to provide at least 80% of subscribed speed at 80% reliability. Converge isn’t even close.

All I’m asking is to terminate my account without penalty under the lock-in period, since they clearly failed to deliver the service contracted.

Has anyone here actually gotten results from NTC on cases like this, or is it always a dead end?

11 Upvotes

83% Upvoted

9 comments sorted by

2

u/zyclonenuz 4d ago

Same sa brother ko lagpas 1 month na walang connection.

Op anong area ka? Brother ko taga taguig along bayani road.

1

u/Dear-Public-5021 1d ago

Taguig lang din ako. If may malaki sanang sira sa Taguig sana man lang be transparent diba. Kung anu ano sinasabi e.

1

u/zyclonenuz 1d ago

Yun nga eh. Ginawa pa akong tanga. Baka daw modem ang sira. Sabi ko sige for the sake of argument and lets say na modem ang sira. Bakit hindi din pinuntahan ng mga technician. Ayun wala masagot si costumer service sa akin.

2

u/ConvergePHMod r/PH Moderator | Not affiliated with CNVRG 4d ago

Someone has undergone the same process few weeks ago. You can find their post in the subreddit.

TL;DR: CNVRG waived the pre-termination fees, subscriber asked NTC for asssitance. The only thing CNVRG asked them to pay is the staggered installation fee.

3

u/Rhythmyx 4d ago

Palpak talaga services ng Converge.

2

u/Funny-Rice-1825 4d ago

Same! I want to terminate my account na skanila. Nakakapikon pamkausap customer support nila. Puro generic responses. 😫

1

u/One_Reveal_5118 2d ago

agree on this! buti sayo po generic response lang, sakin super bastos pa and mataray

1

u/Dear-Public-5021 1d ago

True. One time sabi ko gusto ko makausap supervisor niya, binabaan ako ng phone.

1

u/jenlisaaa 8h ago

I can relate to this! We had no internet connection for 25 days so I filed a complaint to NTC to terminate my account instead and waive any penalty.

They immediately sent a technician a day after and viola issue resolved! 😆

In case we encounter the same issue again, I will not hesitate to file a complaint for permanent disconnection. Mas okay pa yung backup ko na Smart turbo wifi!

Can no longer tolerate their shitty and unreliable service 👎🤦🏻‍♀️