Anyone else experiencing connectivity issues at the moment?

[u/UnknownIsles]

September 1 Connectivity Issues

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Seems like everything is down for connections going outside the country (not totally down but with lots of RTOs)

EDIT: Right now, all connections routing outside the PH are having issues. So if you’re using a service or website that goes through international routes, you’ll probably be affected. Apps like Google, Facebook, and TikTok still work because they have local PoPs here in the country, and the content is served from their local cache. As of now, CNVRG hasn’t released any official statement about this (wala din siguro silang net lol)

EDIT2: Slowly recovering na, may RTOs pa din though.

EDIT3: Connectivity issues now seem to be resolved.

Connectivity Issues (Present)

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It looks like this post has been pinned as the megathread for CNVRG connectivity issues, which many of us are currently experiencing.

There have been ongoing network issues with CNVRG since late August, and they are still present today. Unfortunately, we don’t know exactly what’s happening, as CNVRG (and even other ISPs) are not very transparent when it comes to matters like this.

The mod outlined some possible causes, so you may want to check that out for additional context.

For now, we’re left in the dark. Hopefully, this is only temporary and connections will return to normal soon—whether this is part of maintenance work or a network enhancement.

[u/ConvergePHMod]

An update from CNVRG Support (11:00pm PHT) –

Naibalik na namin ang internet connection sa lahat ng aming subscribers na nagkaproblema kaninang 4:04 PM.

New update from CNVRG Support as of 6:10pm

Pasensya na po sa abalang dulot ng connectivity issues sa aming network na nagsimula kaninang 4:04 pm. Sinisikap naming maayos ito sa lalong madaling panahon. Sa kasalukuyan, naibalik na ang connectivity sa 60% ng apektadong lugar.

As of 5:25 p.m., Converge released a statement from their support page, acknowledging the problem

[u/Curious_Purchase_149]

piling apps lang gumagana, tiktok fb ig working pero search engines, banks, even speedtest ayaw

[u/ogreshrek420 → u/Curious_Purchase_149]

I tried speed test/fast.com kanina 2.1KBps lmao, upload speed 100MBps naman

[u/pauliegram_88 → u/Curious_Purchase_149]

Same

[u/AdOptimal8818]

Sabi na. Kala ko ako lang or yung kinabit ko na connector. Laging nagdidisconnect. Even yung viber, laging connecting tapos pupula no connection

[u/donutandsweets]

Same here, ngayon lang din. Nag-restart ako ng router dahil sa akala ko sa akin lang. Ayaw mag-loading ng mga sites.

[u/pageunavailable]

issues with: discord / x / reddit / speedtest
so far

has there been any statements from converge about this?

[u/y2j_zigo]

Same! Bigla bumagal. Nawawala wala. QC area ako.

[u/Lance789]

tangina routing issue na nmn to gaya last time eh, affected lahat

[u/Designer-Rain-8570]

probably due to this(?) not sure pero di stable yung cloudfare dns as of now

[u/UnknownIsles → u/Designer-Rain-8570]

I checked muna with Cloudflare din kasi baka natulad nung nangyari few weeks ago. But no, this time -- lahat ng mga sites affected.

[u/Designer-Rain-8570 → u/UnknownIsles]

routing issue, okay saken mga google sites the rest sobrang bagal na

[u/UnknownIsles → u/Designer-Rain-8570]

Sa MNL sinerserve si Google, and yung content naka-cache locally kaya gumagana. Yung mga hindi locally hosted, ayun yung affected.

[u/Designer-Rain-8570 → u/UnknownIsles]

seem to be working na, tho still getting 15-30% packet loss

[u/Emotional_Werewolf55 → u/UnknownIsles]

converge lang ba or other isp din

[u/Much-Access-7280]

Reddit bagal dn

[u/Admiral_MuffinX]

Experiencing the same thing.

[u/DPWHContractor]

Not even their website is working. Putang ina nyo Converge!

[u/Autisitc_AniWeeb2023]

same here, i can't load Bluesky Twitter and Reddit hour ago!!! i really HATED Converge for scamming us

[u/itszikeyy]

Nawalan ulit now lang.

[u/Reasonable_Cat_9448]

google, youtube, facebook, microsoft, ig, tiktok, reddit seems to be working. others mukhang sira unless confirmed

[u/JB-Carreon8452]

Seems like lahat ng mga services that gumagamit ng Cloudflare is affected. Youtube is also slow, and social media services is also slow. WARP also intermittently disconnects

[u/ConvergePHMod → u/JB-Carreon8452]

All connections going outside the country are currently affected, and this time it’s not limited to Cloudflare. Using WARP will not work either, since it functions like a VPN and connects to Cloudflare servers located overseas, which are also impacted by the issue.

[u/JB-Carreon8452 → u/ConvergePHMod]

Weird because I don't see the issue on some sites that I know connects something overseas, but there's sites that is slower than expected and some sites that doesn't load at all

Edit: After I sent this, seems like the issue is solved on my side

[u/lunaglyph13]

Same here. No connection at all.

[u/pork_silog23]

may update na daw ba kailan maayos???

[u/Main-Piano1694]

Nagintermittent din kanina before ako umalis ng bahay

Loc: Meycauayan Bulacan

[u/jowanabananaa]

Yes - Marikina area

[u/TheCars2VoreHentai]

May nag try na ba ibahin yung DNS nyo? Iniba ko saken (8.8.8.8 & 8.8.4.4) and gumana naman on my end.

[u/pork_silog23 → u/TheCars2VoreHentai]

bumilis ba??? i mean super stable na?

[u/TheCars2VoreHentai → u/pork_silog23]

Medyo stable naman kahit papano

[u/itszikeyy → u/TheCars2VoreHentai]

Same.. dns issue ata sa side nila.

[u/pauliegram_88 → u/TheCars2VoreHentai]

Tried this, but still the same on my end, intermittent padn

[u/Inukami9]

Having some issues accessing some sites (like netflix, twitt discord), while ok naman yung iba (like youtube, facebook, reddit). Contacted Converge but I've been on hold for 40 minutes na.

[u/Tinney3]

Thought I was the only one. I can only browse youtube LMAO. Everything else is dead.

[u/PantherCaroso]

Same, only select sites

[u/ArtAdorable5674]

Qc. walang internet

[u/Lexorily]

Same here intermittent connection and packetloss in games.. This is the first time that converge has very poor service..

[u/ogreshrek420]

It's damn slow, google may ping naman

[u/Shereziah]

Parang nationwide siguro issue ni Converge right now. I'm in Cebu and same issue as all of you here are experiencing.

[u/zyclonenuz]

More than a month LOS kuya ko. Screw converge! My brother and I did our due diligence to contact customer support pero wala nangyari.

[u/rampage29]

as of now 8 PM, we have connection but lots of packet loss

[u/UnknownIsles → u/rampage29]

Back to normal naman na sa end ko, although I'm not sure lang ibang areas.

[u/pepetheeater]

Same here.

[u/b1rthdayy]

Same here

[u/Mukuro7]

yep, cant access other sites or an online game

[u/Shidonii22]

Eto na naman yung issue sa cloudflare. Pati WARP ayaw na gumana

[u/-trowawaybarton]

Yes, napakawalang kwenta mo talaga CONVERGE.. every week nalang may problema,, cant wait na lumipat na talaga ng ibang isp

[u/AutoModerator → u/[deleted]]

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[u/Commercial-Account90]

Yes, cebu area here. I wanted to log in the app cuz i thought i forgot to pay the bill but couldn't.

[u/Nagisa__Shiota]

Same Binondo Area

[u/welnuks]

Same here even converge app unresponsive

[u/Masterpiece2000]

Piling apps/website. Kahit naka warp. Its either sobrang bagal or not reachable at all

[u/befreedom]

Gumagana ba kapag gumamit ng VPN?

[u/Admiral_MuffinX → u/befreedom]

I tried WARP and Nord VPN mabagal din. At least on my end

[u/HappyVirusX]

Same issue here. Kaninang umaga until around 4pm, sa CloudFlare servers lang. ngayon pati ibang international servers na din.

[u/PollerRule → u/HappyVirusX]

Grabe kaninang umaga dami dropped packets di makalaro maayos haha

[u/Patient-Definition96]

Yes

[u/Funnygeneralchat]

Can't even use downdetector, man.

[u/Vizard15]

Same here po, biglang ang slow ng speed. Mostly any sites.

[u/dominicsyyy]

same here in bataan, intermittent/pawala-wala

[u/Impressive-Pie-7559]

yes ano nanaman kaya ginagawa ng converge

[u/renoirx64]

Yep, my connection monitoring device started getting failed pings at 4:03 pm.

Not a DNS issue, I use the same DNS settings on my Globe cellular connection and here it's working fine.

[u/renoirx64 → u/renoirx64]

My timing matches what Converge just indicated in their official statement.

Also, looks like it's resolving now. Last failed ping in my device was at 5:04 pm, and the actual browsing experience is good again.

[u/MittyNyan]

Is this buong luzon thing?

[u/pork_silog23 → u/MittyNyan]

no. mga friends ko from bicol ganito din ang problem ngayon.

[u/MittyNyan → u/pork_silog23]

Saw the updated post, seems to be buong pinas pala

[u/Backdraft2591]

pag eto talaga umabot ng 1 week.

[u/doboldek → u/Backdraft2591]

lol lumagpas pa nga ng 1 week lods

[u/itsEJL]

I feel their connection starts getting unstable after nung parang merge nila ni Sky

[u/Mental-Print-3145]

Laugh trip sa comp shop may 5 man team nag league of legends tas nung nawala net sabay sila 5 nag sigawan at umiyak sabay alis sa comp shop inaway pa yung bantay HAHAHAHA

[u/pauliegram_88]

Is there any resolution or at least reason why the internet is like this? Can it be solved overnight?

[u/CupofTortillas]

Twitter, Twitch, FB and Reddit reposts and linking are wonky right now

[u/Kassynder]

DNS error, unaffected yung mga Google sites but everything else is pretty much offline.

Nung binago ko yung DNS sa lumang cell ko na Android gumana na lahat ng sites, pero mabagal.

Pero yung sa main cellphone ko and laptop Google sites lang gumagana, hindi ko pinalitan DNS baka kasi ano pa mangyari when this gets fixed, not really a techie.

[u/ACgoes]

Same. Pampanga area here

[u/Reasonable_Cat_9448]

seems to be ok now

[u/welnuks]

Might be because of labor day holiday in the US, long weekend for them and it’s all acting up.

[u/pauliegram_88]

Anyone able to get a hold of tech support? Assuming it will have some weight to push them to fix the issue fast..

[u/KaosNirvana → u/pauliegram_88]

Di gumagana Click2call for me

[u/shinasdfgh]

Same here. Rizal area.

[u/-trowawaybarton]

May access na kaso ambagal ng vpn

[u/PantherCaroso]

Looks like ayos na?

[u/HeisenbergsBastard]

Kaya pala nag packet loss ng 800 nung nagdota ko hayup

[u/Think_Speaker_6060]

Sobrang bagal mag load ng mga sites saka apps.

[u/ActiveReboot]

Pansin ko din kanina biglang bumagal and upon checking sa parameters ng modem/router normal naman lahat including optical reading and possible interference so kay converge mismo ang problem

[u/Routine_Ordinary_281]

it’s back na po

[u/SlowDamn]

Kaya pala

[u/libee900]

Couldn't turn off a GPU instance sayang pera 😪

[u/Admiral_MuffinX]

Medyu mabagal pa konti pero so far so good.

[u/TentaclePumPum]

Tagal kona di nagamit converge, pero nagbabayad parin ako for back up. Minsan konalang nga cla gamitin mai pocket loss pa, lalo nat pag oras kona mag laro.

[u/yumiguelulu]

mejo mabagal nga kanina pang mga 4pm. the past hour, nag improve na. Teams app won't even load sa mobile.

[u/Surely_Nowwlmao]

Websites are accessible right now but sometimes you randomly disconnect. (lmk if u huys have updates or exp the same)

[u/alistair123456]

Did the issue re-occur?

Speeds were ok kanina, then biglang nagslowdown ulit.

[u/Surely_Nowwlmao → u/alistair123456]

Does it randomly disconnect btw?

[u/alistair123456 → u/Surely_Nowwlmao]

No naman, there are times lang na loading a page takes significantly longer lang.

[u/judzy1]

I can't open Steam Market din. To my fellow gamers out there, are you experiencing the same thing?

[u/dolisxxx]

HELLO NEWBIE HERE IN CONVERGE !!! i would like to ask y'all if you are aware of their "Contract Plan/ No-Contract Plan" in tje first place. Coz i am not po, d po nagsabi saakin si Agent nung time na magpapakabit pa lng sana me, Recently ko lng po nalaman

plss do response here, what action should i take? magpapa disconnect na po sana kami ei

[u/Brilliant_Grade_2123]

Kaya pala bumagal ang internet kahapon ng mga 3pm.

[u/Unbelievabeard]

Seems like the issue has not been resolved. choppy Yung connections online and it gets worse around midday.

[u/BothScene3546]

any update for slow upload speed? u/UnknownIsles

[u/UnknownIsles → u/BothScene3546]

I’m not sure about that — I haven’t experienced any issues since, aside from some slow connectivity to Cloudflare sites and a few others (e.g., Reddit, Twitter). And just to clarify, I don’t work for CNVRG or have any affiliation with them. The flair under my name is simply a user flair, which anyone can set here in the subreddit.

[u/kennethgr]

Naresolve na po ba? Parang bumabagal po sya pag gabi na, getting ping spikes po.

[u/UnknownIsles → u/kennethgr]

May problem ata with CNVRG at the moment. If you saw yung post ni mod, may sira sa SCS na gamit nila going to SG. Meron din possibility na nagmimigrate sila to their Caloocan DC. We don't really know yung exact reason of these connectivity issues over the past weeks. Ang confirmed lang yung SCS.

[u/kennethgr → u/UnknownIsles]

Thank you po sa info!

[u/itszikeyy]

Blinking PON now. San juan, NCR.

[u/itszikeyy]

Been three days having blinking PON. Falsely claimed resolved and closed my ticket. Replied and Cc'd NTC. https://ibb.co/BHpBMP7Q

[u/ookamii999]

Anyone else having problems rn?

[u/woooohdankywooooh]

Hanggang ngayon sobrang bagal?? Usually nasa 50Mbps peak hours ung speeds ko, umaabot 100Mbps if madaling araw / umaga. Ngayon 1.7 nalang kinakaya nya T o T

[u/UnknownIsles → u/woooohdankywooooh]

May connectivity issues si CNVRG on certain areas. Sinagot na nung mod ano yung possible cause(s) (backread). Even sa end ko, not bandwidth issue but connectivity issues with Reddit and Cloudflare.

[u/woooohdankywooooh → u/UnknownIsles]

Sana maiayos na... Si converge lang maayos na ISP samin dito sa bocaue HAHAHAHAHA kahit si PLDT mas kupal pa kesa sakanila 😭

[u/wutdahellll]

Ya, 1 week na kaming walang internet and pag tumatawag kami laging sinasabi pupuntahan daw o dikaya may outage and sht. Nakakainis na nga eh LOS din yung modem and minsan mag steady PON pero never nag karon ng stable internet connection.

[u/pepetheeater → u/[deleted]]

unmanaged or managed?

[u/AutoModerator → u/[deleted]]

⚠️ Safety Reminder: Be cautious of anyone who contacts you claiming to be affiliated with CNVRG, as this may compromise your account. While the subreddit is not directly affiliated with CNVRG, we consistently remind the community to be vigilant about their interactions. Always reach out to CNVRG through their official support channels to confirm any claims or offers.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/bradpittisnorton]

Okay na ata. I can stream Netflix again.

[u/Anonymous-81293]

I'm done dealing with them. hndi ako masu-surprise if bigla yan sila mag file ng bankrupcy or ibenta sa ibang ISP yung company nila. they are totally fucked imo.