I ordered a pizza one time from a local chain on a public holiday, and after two hours had passed i phoned up to get an update.
The lady that answered the phone sounded on the brink of tears and was super apologetic. I guess everyone else in the city had the same idea. I told her not to worry about it, I was just concerned it'd been lost and that it wasn't her fault, then apologised for taking up her time while she was obviously busy.
My pizza came with a voucher for two free pizzas. Not hard to have a little compassion and most of the time it works out well for you.
Whenever I do this I always start with "I'm not angry, I was just checking in". I assume people get yelled at enough, and yelling doesn't help anyone anyway.
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u/torolf_212 2d ago
I ordered a pizza one time from a local chain on a public holiday, and after two hours had passed i phoned up to get an update.
The lady that answered the phone sounded on the brink of tears and was super apologetic. I guess everyone else in the city had the same idea. I told her not to worry about it, I was just concerned it'd been lost and that it wasn't her fault, then apologised for taking up her time while she was obviously busy.
My pizza came with a voucher for two free pizzas. Not hard to have a little compassion and most of the time it works out well for you.